At Jack Utensils, we strive to provide high-quality cookware, small appliances, and storage solutions. If you are not fully satisfied with your purchase, we offer a hassle-free return and refund process. Please review our policy below.
1. Eligibility for Returns
You may return an item within 10 days of delivery if it meets the following conditions:
- The item is unused, in its original packaging, and includes all accessories.
- The item is not damaged due to misuse or improper handling.
- The item is not a final sale, clearance, or customized product (unless defective or damaged upon arrival).
2. Return Process
To initiate a return:
- Contact Us – Email our support team or visit our website’s return portal.
- Provide Details – Include your order number, item details, and reason for return.
- Receive Authorization – We will send you a return authorization and instructions.
- Ship the Item – Return the item using a trackable shipping method. Customers are responsible for return shipping costs unless the item is defective or incorrect.
3. Refund Policy
Once we receive and inspect the returned item, we will process your refund as follows:
- Full Refund – If the item meets all return conditions, a refund will be issued to your original payment method within 5-7 business days.
- Partial Refund – If the item is returned with missing parts or signs of use, a partial refund may be issued.
- No Refund – If the item is damaged due to misuse or returned outside the eligible timeframe, no refund will be provided.
4. Exchanges
If you received a defective or damaged item, we offer a free exchange for the same product. Contact us within 7 days of delivery to request a replacement.
5. Non-Returnable Items
The following items are not eligible for returns:
- Final sale and clearance items
- Gift cards and promotional items
- Used or washed kitchen accessories
- Custom-made or personalized products
6. Cancellations
Orders can be canceled within 24 hours of purchase. If your order has already shipped, you will need to follow the return process.