At Jack Utensils, we are committed to delivering high-quality cookware, small appliances, and storage solutions efficiently and securely. Please review our shipping policy below to understand how we process and ship your orders.
1. Processing Time
- Orders are processed within 7 business days (excluding weekends and holidays).
- You will receive an email confirmation with tracking details once your order is shipped.
- In case of high order volumes or unforeseen delays, we will notify you via email.
2. Shipping Rates & Delivery Estimates
Shipping charges will be calculated at checkout based on your location and selected shipping method. Estimated delivery times are as follows:
| Shipping Method | Estimated Delivery Time | |
|---|---|---|
| Standard Shipping | 4–5 business days | |
| Expedited Shipping | 3–4 business days | |
| Express Shipping | 5–7 business days |
- Delivery times are estimates and may vary due to carrier delays or external factors.
- Some remote locations may experience longer delivery times.
3. Shipping Locations
- We currently ship to all Locations.
- We do not ship to P.O. Boxes or APO/FPO addresses at this time.
4. Order Tracking
- Once shipped, a tracking number will be sent to your email.
- You can track your order via the carrier’s website.
- If you experience issues with tracking, contact us.
5. Shipping Delays
- While we strive for timely deliveries, delays may occur due to weather, customs, or other unforeseen circumstances.
- If your order is significantly delayed, please contact us, and we will assist you.
6. Lost or Damaged Shipments
- If your order is lost or arrives damaged, please notify us within 3 days of delivery.
- For damaged items, provide photos, and we will arrange a replacement or refund as per our Return & Refund Policy.
7. Incorrect Shipping Address
- Customers are responsible for providing accurate shipping details.
- If an incorrect address is provided, we are not liable for lost shipments.
- Contact us immediately if you notice an address error after placing your order.